Shipping policy

Shipping Policy

Last Updated: 13 June, 2026

Thank you for shopping with NVerse. We strive to deliver your orders as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how we process and deliver orders.

1. Order Processing

All orders are processed after successful payment confirmation.

As our products may be made-to-order, please allow approximately 2-3 days for order processing, printing, quality checks, and packaging before shipment.

Processing times may vary during:

  • High-demand periods
  • Sales events
  • Festivals and public holidays
  • Product launches
  • Unexpected operational disruptions

Customers will receive a confirmation email once the order has been successfully placed.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and timely delivery of orders.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping 
  • Cash on Delivery 

Shipping options available for your location will be displayed during checkout.

3. Shipping Charges

Shipping charges are calculated based on order value, product weight, delivery location, and selected shipping method.

Current Shipping Rates

  • Standard Shipping: Free
  • Express Shipping: 40
  • Free Shipping: Available on all orders.

Any applicable shipping charges will be displayed during checkout before payment.

4. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

Within India

  • Metro Cities: 3-5 BUSINESS DAYS
  • Tier 2 & Tier 3 Cities: 5-7 BUSINESS DAYS
  • Remote Locations: 6-8 BUSINESS DAYS

Delivery timelines are estimates only and may vary depending on courier performance and location accessibility.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number
  • Courier partner details
  • You can also track your order from Main Menu.

Customers can use the tracking number provided to monitor shipment progress directly through the courier's tracking system.

If you do not receive tracking details within the expected processing timeframe, please contact us at nverse.in@gmail.com

6. Delivery Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Government restrictions
  • Transportation issues
  • High seasonal demand

In such situations, we appreciate your patience and understanding.

NVerse cannot guarantee exact delivery dates and shall not be held responsible for delays caused by third-party logistics providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • Orders may be returned to us

We are not responsible for orders lost or delayed due to incorrect customer-provided information.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because:

  • The recipient is unavailable
  • The address is incorrect
  • The package is refused

the courier may attempt re-delivery according to its policies.

Additional shipping charges may apply for re-shipment of returned packages.

9. Damaged or Missing Packages

If your order arrives damaged or appears to be missing:

  1. Contact us within 7 Days of delivery.
  2. Include:
  3. Order number
  4. Photographs of the package and product
  5. Unboxing video of product 
  6. Description of the issue

We will investigate the matter and work toward an appropriate resolution.


10. Lost Shipments

If your tracking information shows unusual delays or if you believe your package has been lost, please contact us at contact@thenverse.in

We will coordinate with the courier partner to investigate and provide updates.

Resolution timelines may depend on courier investigations.

12. Contact Us

If you have any questions regarding shipping, please contact:

NVerse

Email: contact@thenverse.in

Phone: 8076722346

Business Address: WEA, Karol Bagh, Delhi - 110005

Website: https://www.thenverse.in

We value every customer and will always strive to resolve genuine concerns fairly and promptly.